Postage and Packaging - UK

Stock permitting, orders received before midday Monday to Thursday (excluding Bank Holidays) will usually be sent out the following day. Please allow 3-5 working days for delivery. This service costs £3.95 for orders under £50, £4.95 between £50 and £250 and is FREE for orders over £250 (excludes Handmade Beds).

Should you require your goods urgently, we offer a next day delivery service (excluding weekends) at a cost of £12.00. Orders must be received before midday, and the service is only available from Monday to Thursday (excluding Bank Holidays). 

Postage and Packaging - Europe/International & Overseas

European & International shipments are initially £25 and £40 respectively, this may be adjusted upwards or downwards depending on the volume and destination of your order but always with your prior full agreement. Most orders are typically delivered within 7-10 working days. For international orders transit times do vary but are normally around 14 days. We always confirm expected delivery dates during the initial order process and faster global shipments are available by special arrangement. Please note that owing to new legislation all liquid goods imported to the USA may need to be accompanied by the receivers SSN number you will be contacted if this is required. Typically some restricted liquids cannot be delivered beyond the UK.

Returns and Guarantee

We want you to be delighted with your purchase. If the goods you have chosen do not meet with your full approval, please return them to us within 28 days of receipt, unused and in their original packaging, and we will be happy to exchange or refund them as per your instructions. We must be informed of any shortages or breakages within seven days in order to rectify this. Please note that unless the goods are faulty you will need to pay for return postage.

Please obtain a certificate of posting as we cannot be held responsible for goods lost in transit. Please take time to read the care instructions on your purchases as we are unable to accept items for refund that have been damaged in the wash.

Credit Card Security

Credit card security is of the utmost importance to us. We use a secure payment service via Shopify and their payment services provider Stripe. All details entered by you are securely encrypted and we cannot access them. Credit card details shared by you with us over the phone, via mail order or in person are entered into the same system as above, once the transaction is completed they are securely destroyed. We observe strict security protocols through to secure disposal in line with PCI Compliance

Data Collection and Privacy Policy

Any personal data that we collect is stored in a safe and secure environment and is fully GDPR compliant. Woods of Harrogate Limited does not disclose information to third parties. Cookies are used to keep track of your shopping basket once you have selected an item, to store delivery addresses if the address book is used. Every care is taken to ensure that the description and specification of each product on our website is correct. However, computer monitors vary and slight variations in colour may occur.

Quotes and Invoices

All quotes, proposals, prices, draft invoices and invoices are supplied 'Errors & Omissions Excepted (E&OE) and may be subject to alteration without notice.

Terms and Conditions

This site and its terms and conditions are governed by English Law and by using it you agree to submit exclusive jurisdiction of the English courts. This does not affect your statuary rights. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.