Frequently Asked Questions

If the answer to your question is not provided below, please do not hesitate to call us on 01423 530111 or email us at shop@woodsfinelinens.com

What are your Opening Hours?

Woods Fine Linens is open Monday to Friday (excluding Bank Holidays) from 8.30am to 5.00pm. More information can be found on our Opening Hours page.

How do I get to Woods?

Woods is located on Station Parade, just five minutes on foot from Harrogate railway or bus station. If you wish to use your SatNav to find us, enter the postcode: HG1 1ST and this will take you directly to our shop. There is a small private car park to the rear of the shop, and parking can also be found on East Parade and at West Park. A map can be found on the Location and Directions page.

When do you have your sales?

Our summer and winter sales run both online and in our shop. Our summer sale is normally in July and our winter sale early January.

How do I return unwanted goods?

If you are not entirely satisfied with the products that you receive, these may be returned within 28 days of receipt. Where products are faulty, please inform us within seven days in order for this to be rectified. A full exchange or refund will be provided so long as the products are unused and returned in perfect condition in the original packaging. Please note that unfortunately we are unable to accept returns on all pillows and duvets (unless faulty). You will be required to arrange and pay for the return of any unwanted products unless these are faulty. Please see our Shipping and Returns Policy for further information.

Can I be placed on your mailing list?

Yes of course and there are significant benefits for you in doing so. We have exclusive discounts, offers and news to share with you on occasion. Being 'in-the-know' will actually help you get fine linens and home luxuries for less. Please sign up on the newsletter at the bottom of each page or complete the welcome offer as a new customer.

Why has my payment been refused?

If your payment has been refused, please contact your card issuer for help resolving the issue.

What are your delivery charges?

Please see our Shipping and Returns Policy for details on our delivery pricing.