Refund policy
Your right to cancel
You may cancel your order for any reason within 14 days of the day you receive your goods. Where an order arrives in several deliveries, the 14 days run from the day you receive the last item. To cancel, please tell us clearly by email to shop@woodsfinelinens.com, by telephone on 01423 530111, or by post. EU customers may use our withdrawal form.
Returning your goods
Please send the goods back within 14 days of telling us you are cancelling, to: Woods of Harrogate Ltd, Prince Albert Row, 65–69 Station Parade, Harrogate, North Yorkshire, HG1 1ST. Please include your order number. Unless the goods are faulty, the cost of returning them is yours. We recommend obtaining proof of postage.
Your refund
We will refund you within 14 days of receiving the goods back, or of you providing evidence that you have returned them, whichever is sooner. Refunds go to your original payment method and include the standard delivery charge you paid. If you chose a more expensive delivery service, such as guaranteed next day, we refund the cost of standard delivery only. We may reduce the refund if the goods have been handled more than is needed to examine them, as you would in a shop.
Pillows and duvets
For hygiene reasons, pillows and duvets cannot be returned once their hygiene seal or packaging has been opened, unless they are faulty.
Faulty or damaged goods
Please let us know about any fault, breakage or shortage as soon as possible, ideally within 7 days of delivery, so that we can put it right quickly. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose:
- Within 30 days of delivery: you are entitled to a full refund for faulty goods.
- After 30 days and up to 6 months: we will repair or replace the item first. If that is not possible, or does not fix the problem, you are entitled to a refund.
- Beyond 6 months: you may still have rights for up to 6 years.
We will cover reasonable return postage for faulty items.
Care
Please follow the care instructions supplied with your purchase. Damage caused by washing contrary to those instructions is not a fault.
None of this affects your statutory rights.
