Dear [Customer Name],
We are very sorry to hear that you were disappointed with your purchase of our Woods Linen/Cotton 'Aga' Towel Collection. We take all feedback seriously and will pass your concerns on to our product development team.
We apologise if the towel was shorter than you had expected. Our team is continuously working to improve the quality and sizing of our products.
Regarding the popper fasteners, we understand your frustration and will take your feedback into consideration for future designs.
Thank you for your continued support and we hope you will give our products another try. In the meantime, we are happy to hear that you are enjoying our Roller Towel.
Please accept our apologies and we have issued a full refund.
Kind Regards,
Andrew